Refund & return policy

Return & Refund Policy
At Sofiora.shop, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
Returns
Customers may request a return within 7 days of receiving the product.
The product must be unused, in its original condition, and with all original packaging.
Refund Policy
If a return request is approved, only 50% of the product amount will be refunded.
Shipping charges, COD charges (if any), and other handling charges are non-refundable.
Refunds will be processed only after the returned product has been received and inspected.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. After verification, we will provide a replacement or refund as applicable.
Return Shipping
Return shipping charges may apply unless the product received is damaged, defective, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: sofiiora.shop@gmail.com
We will respond to your query as soon as possible.