Refund policy

Return Policy

• Products can be returned within 7 days of delivery.

•The product must be unused, in its original condition, and with all original packaging.

• Returns will not be accepted for products that are damaged due to misuse, improper handling, or normal wear and tear.

Refund Policy

•Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

•If approved, the refund will be processed within 5–7 business days.

•Refunds will be credited to the original payment method used for the purchase.

•Damaged, Defective, or Incorrect Products

•If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

•Please provide clear photos of the product and packaging for verification.

•After verification, we will arrange a replacement or refund as applicable.

Non-Returnable Items

•Products damaged due to customer misuse.

•Products returned without original packaging, accessories, or proof of purchase.

•For any return or refund-related questions, contact us at:

Email: sofiiora.shop@gmail.com

Store Name: Sofiora.shop